Don't expect any support.
I ordered a lab and they performed the wrong lab. More than a month after contacting them to correct this, I still have no response. I guess I will need to go request a charge back with my credit card company.
Jan 3, 2019
I am quite impressed with Personalabs.
Over the course of many years I've had the opportunity to talk to dozens of customer service reps. It is particularly frustrating in health services to get someone to help you. That however it was not my experience with Personalabs. From my very first conversation with Kimberly, I knew I was in good hands because she actually listened to me and didn't try to rush me off the phone or pass off to me somebody else to deal with. From my initial use of the website and setting up an appointment to dealing with customer service when there was a billing issue (through no fault of theirs), everything was a snap! A great bargain and excellent service.
Feb 13, 2018
Don't order through Personal Labs is you need your results on a timely manner.
Per customer service, they don't guarantee reporting your results accurately and on a timely basis. Trey Wilson on Jan 15, 2018 at 2:21 PM EST wrote: 'In regards to the results coming into a different requisition, I would say this is a common glitch that tends to happen. There isn't much we can do when the results come in through the platform under a different requisition, other than re-arranging those results.' The first time it took them 21 days to correct the issue. I thought it was a fluke, so I ordered through them again, but apparently it's a common business practice.
Jan 15, 2018
Found the Personal labs near me and ordered the test on-line.
Easy and clear (though not cheap). Website says I will see my results in 24 hours. When I get to the clinic, they tell me that they only draw blood at the location and have to send it to Seattle; 48-72 hours for results, they say. 96 hours later, not a peep, so I call the 888 number. 'Oh sorry, that test now has to go to California, and oh, by the way, didn't you see the small print on the website saying actual result times have to be verified by a call in?' No...I did not see that. So what, I ask, is the result time for this test officially? Five business days, I am told. So, I say, 'I will see my results in two more days?' 'Well actually no, it looks like in your case it will be at least 8 business days.' Sure hope I am not dying of anything.
Jan 9, 2018
Less than a week for results
Personalabs has always been great. I have used this company for all my labs needs for the past 7 years. I am able to order my labs online and go right in to get my blood drawn. Customer service is fantastic Edgar is really kind.
Jan 30, 2017